Silver Merch Pty. Ltd (ACN 072 633 035) and its related corporations, affiliates and licensees (collectively referred to as “Silverchair”) respects the privacy concerns of the users of this website including the Official Merchandise Store (“the website”). Silverchair is committed to the protection of any personal information provided by you to the website.
As part of our commitment to the protection of your Personal Information, we have developed this policy in accordance with the National Privacy Principles (“NPP”) as set out under the Commonwealth Privacy Act 1988 (“the Privacy Act”). Silverchair is bound by the NPP.
Where appropriate, you will be able use the website without submitting your Personal Information. Silverchair will not collect your Personal Information without your knowledge. The type of Personal Information that Silverchair collects will depend on the services that you use on the website. For example, if you subscribe to a Silverchair newsletter, or register on the website, Silverchair may require your name, age and email address. If for example, you purchase goods from the Official Merchandise Store, Silverchair may require your name, address, email address and credit card details. Silverchair will store your Personal Information securely and will only use your Personal Information to service your requirements, such as fulfilling your order from the Official Merchandise Store or to communicate with you.
Silverchair will not send unsolicited communications, or Spam to you. If you have been erroneously added to a Silverchair mailing list or if you no longer wish to receive communications from Silverchair, then please use the “Unsubscribe” function if available, or contact us so that we can update your preferences.
Silverchair will not sell, trade or license your Personal Information to any third parties without your consent. Silverchair will not disclose your Personal Information to any third party without your consent, but there are circumstances where we will need to give a third party your Personal Information. We will only use your Personal Information or disclose it to third parties for the purposes which are permitted by the Privacy Act and the NPP. We may disclose your Personal Information in circumstances including to (a) protect and defend our rights or property or those of the users of the website; (b) to fulfill your order from the Official Merchandise Store; (c) if required to do so by law; or (d) if permitted in accordance with the NPP and the Privacy Act.
Silverchair may also provide your Personal Information to its partners, licensees, agents and contractors who assist Silverchair to provide its goods and services to you. Where your Personal Information is provided to a third party, Silverchair will ensure that these third parties keep your Personal Information confidential, that the third parties comply with the NPP and that the third parties will only use your Personal Information in order to provide the services or perform the functions required by Silverchair.
Certain non-personal information may be recorded by our systems through cookies. A cookie is a small text file placed on your computer hard drive by a web page server. Cookies do not personally identify you but instead assign your browser a user ID. Cookies determine if you have previously visited the website and identify what pages you have accessed from the website. You can disable cookies through your internet browser but if you do this, you might not be able to visit or participate in some parts of the website.
All Personal Information submitted to the website will be protected by secure software and Silverchair will take all reasonable steps to ensure that all reasonable and appropriate security controls are in place to protect the website and the security of your Personal Information. Silverchair has also implemented all appropriate electronic and administrative procedures to keep your Personal Information secure.
However, due to the nature of the internet, Silverchair cannot guarantee that all of your Personal Information will always be secure during transmission or secure from unauthorised access during storage or transmission. You are responsible for implementing and maintaining your own virus-protection procedures and software.
Please let us know immediately if you become aware or have reason to believe there has been any unauthorised use of your Personal Information.
The website may contain links to third party websites. Silverchair makes no representations as to the accuracy of the information or the privacy practices of linked sites. You should review the privacy policies on any of the linked sites that you visit as Silverchair is not responsible for these linked sites.
If you are under the age of 18, then you will need have to ask your parents or legal guardians for permission before you submit any Personal Information to the website. Your parents or legal guardians are responsible for supervising your use of the website.
Silverchair will use all reasonable endeavours to keep your Personal Information accurate and up to date. You may review or amend your Personal Information held by Silverchair, if requested. If you ask to amend your Personal Information, then Silverchair will make such amendments and may retain such information for a period in its back up systems as a precaution against system failures and for longer periods as required by law, contract or auditing requirements.
If you have any questions or feedback about privacy, wish to make a complaint about the way in which we have handled your Personal Information, or if you need to update your Personal Information in any way, please contact us at: